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Privacy Policy

At Rapid Repair, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website https://www.rapid-repair.co.uk, contact us, or use our automotive repair services.

1. Who We Are

Rapid Repair is a UK-based vehicle repair specialist offering services such as accident damage repairs, cosmetic paintwork, dent removal, and alloy wheel refurbishment. This policy applies to any personal data collected via our website, phone, email, or contact forms.

2. What Information We Collect

We may collect the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Vehicle details (e.g. make, model, registration)

  • Enquiry or quote details

  • Photos (for repair estimates, if submitted)

  • Payment details (processed securely through third-party providers)

  • IP address and browser/device information (via cookies and analytics tools)

3. How We Use Your Information

We use your data to:

  • Provide quotations and respond to enquiries

  • Manage and complete vehicle repairs

  • Send booking confirmations and updates

  • Process secure payments

  • Improve our website and customer experience

  • Fulfil legal, insurance, and financial requirements

We do not sell or share your personal data for external marketing.

4. Legal Basis for Processing

We process your data under the following lawful bases in accordance with the UK GDPR:

  • Contract – to fulfil your request for services

  • Legitimate interests – to operate and improve our business

  • Legal obligation – to comply with tax, insurance, or regulatory requirements

  • Consent – where you opt in to marketing (if applicable)

5. Data Sharing

We may share your data with trusted third parties where necessary, including:

  • Payment providers

  • Insurance companies (where applicable)

  • Legal or regulatory authorities (if required)

All third parties are required to maintain strict confidentiality and data protection compliance.

6. Data Security

We apply appropriate technical and organisational measures to safeguard your personal data from unauthorised access, loss, or misuse. All payment details are handled by secure, encrypted providers.

7. Data Retention

Your data will be retained only for as long as necessary for the purposes outlined above, or as required for legal and insurance compliance.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Request access to the data we hold about you

  • Ask for your data to be corrected or deleted

  • Withdraw consent (where applicable)

  • Object to or restrict data processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us directly.

9. Cookies and Analytics

Our website uses cookies and analytics tools to enhance your experience and monitor site performance. You can control cookies through your browser settings. For more information, see our Cookie Policy.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is used, please contact:

Rapid Repair
Website: https://www.rapid-repair.co.uk

11. Policy Updates

We may update this Privacy Policy from time to time. All revisions will be published on this page with the latest version date shown above.

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